Yith Live Chat Premium v1.9.0

Yith Live Chat Premium is a live chat solution that enables real-time communication between website visitors and support staff. It provides chat functionality for customer engagement, support, and sales assistance directly on WordPress-powered websites.

Key Features

• Live Chat Widget - Displays a customizable chat interface on your website for visitor-to-agent communication
• Real-Time Messaging - Enables instant message exchange between visitors and support agents
• Visitor Monitoring - Allows agents to see active visitors on the website and their browsing activity
• Chat History - Stores and maintains records of all chat conversations for reference and analysis
• Agent Management - Supports multiple agents with individual login credentials and availability status
• Offline Messages - Collects visitor messages when agents are unavailable for later response
• Customizable Appearance - Allows modification of chat widget colors, position, and branding elements
• Pre-Chat Forms - Gathers visitor information before chat begins through customizable forms
• Chat Notifications - Alerts agents to incoming chat requests and new messages
• Department Routing - Routes chats to specific departments or agent groups based on visitor needs
• Canned Responses - Provides pre-written message templates for faster agent responses
• Visitor Information Display - Shows agent details about the visitor including location and browsing history

Best For

This plugin is suitable for e-commerce stores, service businesses, and websites that require direct customer communication and support. It serves businesses looking to improve customer engagement, reduce response times, and provide immediate assistance to website visitors. Organizations with multiple support staff members or those operating across different departments will benefit from the agent management and routing capabilities.