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* Fixed an issue where the global ticket summary was not rendering outside Fluent Support pages * Fixed Slack notification sending issue (Pro) * Fixed activity log staff filter dropdown collapsing issue
* Added Agent Groups to organize support teams and enable smart ticket distribution * Added Agent Signature option for support agents * Added Agent-Initiated Tickets (agents can create tickets on behalf of customers) * Added new email template for Agent-Initiated Tickets * Added file upload integration with Cloudflare R2 and Amazon S3 (Pro) * Added Dynamic Sidebar Widgets system (hook-based, supports PHP and Vue components) * Added fluent_support/should_send_notification filter to control notification delivery across channels * Improved overall security * Optimized database queries for better performance * Fixed Fluent Boards integration action availability in free version when plugin is active * Fixed portal signup visibility issue when using shortcode attribute * Fixed “Close Ticket Silently” not suppressing email notifications * Fixed incorrect syncing of customer status with FluentCRM * Fixed advanced filter deletion issue in tickets list * Fixed theme mode toggle visibility issue * Fixed untranslated strings in advanced filter options
* Updated: Core PHP framework * Added: Zendesk migration improvement to collect archived tickets and resume previous migrations * Fixed: Onboarding dark mode design issue * Fixed: Bulk option checkbox now visible by default * Fixed: Ticket list not updating after bulk actions * Fixed: File upload limit validation issue after deleting previously uploaded files * Fixed: WordPress admin bar overlapping Fluent Support menu * Fixed: Agent reply count in reports incorrectly including internal notes * Fixed: Error when navigating directly to a ticket URL due to window.history.state being null
* Added: Admin Dashboard Dark Mode * Added: Support for OpenAI GPT-5.2 & GPT-5.2 Chat models * Added: View Tickets (Read Only) permission * Improved: Faster ticket list loading * Improved: Optimized large-scale Zendesk migration * Fixed: Draft Reply permission issue * Fixed: Attachment links during ticket merge * Fixed: Ticket content unordered list formatting * Fixed: Integration settings save button visibility * Fixed: “Waiting Since” tooltip date display * Fixed: Saved Replies left menu link * Fixed: Login page styling issue * Fixed: Date range picker responsive layout
* Fixed an issue where current ticket watchers were not displaying in the ticket list. * Fixed an issue where ticket merging could fail from the ticket view page. * Fixed an issue where reCAPTCHA settings were not saving properly. * Fixed a responsiveness issue with the bulk actions bar in the ticket list. * Fixed issues related to ticket migration. * Fixed a customer profile update issue by treating customer IP fields as strings. * Fixed a styling issue with the Ticket Merge dialog buttons.
* Improved onboarding completion UI and post-onboarding navigation * Improved sanitization and validation handling * Fixed Saved Replies modal showing stale content when editing
* Complete admin interface redesign with a modern layout. * Full RTL (Right-to-Left) language support across the interface. * Fully mobile-responsive experience across all modules. * Revamped menu structure with dropdowns for better organization. * Responsive hamburger menus for Main Menu, Settings, and Reports. * Drag & Drop Image Upload for tickets. * Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon. * Compact Ticket List Layout for faster scanning and higher information density. * Keyboard Shortcuts: Enable via Plugin Settings → Global Settings → Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands. * Improved Frontend Support Portal responsiveness and theme compatibility. * Refactored Customer Portal SCSS variables for easier dark mode implementation. * Updated core PHP framework; resolved PHP 8.4 compatibility issues. * Improved input sanitization and validation. * Migrated components to Options API and refactored Vue components for better performance. * Prevented unnecessary API calls in Reports module. * Separated personal reports from agent performance reports. * Added Reports Stats API for product/business-specific insights. * Selected date range persists when switching report tabs. * Resolved issue where pressing Enter caused page reload instead of submitting forms. * Fixed Block Editor styles not applying correctly on Customer Portal. * Fixed WordPress 6.9 admin text editor toolbar compatibility issues. * Fixed database table error when Activity Log feature was disabled. * Fixed auto password generation issue for new users with empty password fields.
- Fixed: Issue with attachments not showing from third-party storage. - Updated License Server
* Fixed: Paid Memberships Pro widget was not visible for some customers.
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