Paid Memberships Pro – Failed Payment Limit

This extension for Paid Memberships Pro handles the automatic cancellation of memberships when subscription payments fail. It manages the dunning process—communicating with customers about failed payments—and coordinates with payment gateways to retry failed transactions before ultimately canceling memberships when all retry attempts are exhausted.

Key Features

• Automatic Payment Retry - Payment gateways automatically attempt to retry failed subscription payments according to their configured schedules.
• Membership Cancellation on Failed Payments - Memberships are automatically canceled after all payment retry attempts have been exhausted.
• Email Notifications - Both users and administrators receive email notifications when a payment fails.
• Dunning Process Management - Handles communication with customers regarding failed payments to ensure proper resolution or cancellation.
• Stripe Retry Configuration - Allows customization of retry schedules for Stripe payments through the Settings > Billing > Subscriptions section.
• PayPal Payment Handling - Automatically sets maximum failed payments to one for PayPal subscriptions, triggering cancellation after the first failed attempt.
• Custom Cancellation Rules - Supports custom code snippets to cancel memberships after the first failed payment or implement alternative cancellation logic.
• Subscription Synchronization - Provides tools to manually sync membership data with payment gateway records when they become out of sync.
• Member Subscription Management - Includes an admin interface to view and manage subscriptions for individual members through the Memberships > Subscriptions section.
• Manual Membership Cancellation - Allows administrators to manually cancel membership levels associated with inactive subscriptions from the Edit Member page.

Best For

This extension is designed for membership site administrators who need to automate the handling of failed subscription payments. It is particularly useful for sites that want to ensure failed subscriptions are properly canceled without manual intervention, maintain accurate records between their membership platform and payment gateway, and provide clear communication to members about payment issues. It works with multiple payment gateways including Stripe and PayPal.