RetentionKit

RetentionKit is a WooCommerce Subscriptions extension that enables store owners to create custom cancel surveys and retention offers. When customers attempt to cancel their subscriptions, the plugin intercepts the cancellation process to gather feedback and present alternative offers designed to improve customer retention.

Key Features

• Custom Cancel Surveys - Create customized survey forms that appear when customers initiate subscription cancellations
• Cancellation Interception - Capture cancellation attempts before they are processed to present retention options
• Retention Offers - Display alternative offers or discounts to customers considering cancellation
• WooCommerce Subscriptions Integration - Works directly with WooCommerce Subscriptions plugin for seamless functionality
• Feedback Collection - Gather customer feedback about cancellation reasons through survey responses
• Customizable Survey Fields - Configure survey questions and response options to match your business needs
• Conditional Offers - Present different retention offers based on survey responses or customer data
• Subscription Management - Manage subscription cancellations and retention workflows from a centralized interface

Best For

This extension is designed for WooCommerce store owners operating subscription-based business models who want to reduce involuntary churn. It is particularly useful for businesses seeking to understand cancellation reasons and implement targeted retention strategies. The plugin helps subscription businesses capture valuable customer feedback while providing opportunities to retain customers through personalized offers before they complete the cancellation process.