Live Chat Unlimited v3.7.6 - By Screets

Live Chat Unlimited is a WordPress plugin that enables real-time communication between website visitors and site administrators or support staff. This plugin allows businesses to engage with customers directly through a chat interface embedded on their website, facilitating immediate responses to inquiries and improving customer service capabilities.

Key Features

• Real-Time Chat Interface - Enables instant messaging between website visitors and support staff with live notifications
• Chat Widget Customization - Allows customization of the chat widget appearance, colors, and positioning to match your website design
• Visitor Information Tracking - Captures visitor details and browsing information to provide context during conversations
• Chat History - Maintains records of conversations for reference and customer service analysis
• Multiple Operator Support - Enables multiple team members to handle incoming chats simultaneously
• Offline Messages - Allows visitors to leave messages when support staff are unavailable
• Pre-Chat Forms - Collects visitor information before chat begins for better context
• Chat Routing - Distributes incoming chats to appropriate team members or departments
• Sound and Desktop Notifications - Alerts operators to new incoming chat requests
• Mobile Responsive Design - Ensures the chat interface works properly on all devices and screen sizes
• Canned Responses - Provides quick reply templates for common questions and responses
• Analytics and Reporting - Tracks chat metrics and provides insights into customer interactions

Best For

This plugin is ideal for e-commerce stores, service-based businesses, and websites that want to provide immediate customer support and increase engagement with visitors. It works well for businesses seeking to reduce customer service response times, improve conversion rates by addressing visitor questions in real-time, and gather customer feedback through direct communication channels.