Bookly Waiting List (Add-on)

Bookly Waiting List is an add-on for the Bookly booking plugin that enables businesses to manage customer waiting lists when services are fully booked. When appointment slots are unavailable, customers can join a waiting list and receive automatic notifications when cancellations create new availability, improving customer retention and reducing lost booking opportunities.

Key Features

• Waiting List Management - Automatically capture customer information when services are fully booked, creating an organized queue of interested clients.
• Automatic Notifications - Send automated emails or SMS alerts to waiting list customers when appointment slots become available due to cancellations.
• Priority Booking - Allow waiting list customers to book available slots before they're offered to the general public.
• Customizable Messages - Configure waiting list confirmation messages and availability notifications to match your business communication style.
• Waiting List Dashboard - View and manage all customers on waiting lists from a centralized admin interface.
• Customer Position Tracking - Display customers' position in the waiting list queue to set expectations.
• Expiration Settings - Set automatic expiration dates for waiting list entries to keep lists current and relevant.
• Integration with Bookly - Seamlessly works with Bookly's existing appointment booking system, staff management, and service configuration.
• Multi-Service Support - Apply waiting list functionality to multiple services across your business.
• Customer Self-Management - Allow customers to remove themselves from waiting lists or modify their preferences.

Best For

This add-on is ideal for service-based businesses using Bookly that experience high demand and frequently have fully booked appointments, such as salons, spas, medical practices, fitness studios, and consulting services. It's particularly valuable for businesses wanting to capture interested customers who can't book immediately and convert them into confirmed appointments when availability opens up, without requiring manual follow-up or risking lost sales to competitors.