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Defines and enforces service level agreements with conditional agent assignment and automated ticket prioritization for SupportCandy.
Integrates Gravity Forms with SupportCandy to create and map multiple customizable support ticket forms.
SupportCandy extension for creating agent groups and assigning support tickets to specific teams.
A collection of productivity features for SupportCandy that helps support agents and users perform tasks more efficiently.
Integrates knowledge base functionality with SupportCandy support plugin for WordPress to provide documentation access within support tickets.
Automation extension for SupportCandy that enables creation and management of automated support workflows and processes.