SupportCandy extension for creating agent groups and assigning support tickets to specific teams.
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SupportCandy extension for creating agent groups and assigning support tickets to specific teams.
Agentgroups is a SupportCandy extension that enables the creation and management of support agent teams. This add-on allows administrators to organize support staff into distinct groups and assign tickets to specific teams, streamlining ticket distribution and management workflows.
This extension is ideal for support teams with multiple departments or specialized groups that need to organize ticket handling by team rather than individual assignment. It works well for organizations with separate support teams handling different product lines, customer segments, or support tiers, allowing administrators to streamline ticket distribution and ensure tickets reach the appropriate team for faster resolution.
Zeebrar handles remote install and version management across your sites. For the full product page and a direct SupportCandy - Agentgroups download, head to GPL Coffee.
SupportCandy
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
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