SupportCandy extension for creating agent groups and assigning support tickets to specific teams.
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Agentgroups is a SupportCandy extension that enables the creation and management of support agent teams. This add-on allows administrators to organize support staff into distinct groups and assign tickets to specific teams, streamlining ticket distribution and management workflows.
This extension is ideal for support teams with multiple departments or specialized groups that need to organize ticket handling by team rather than individual assignment. It works well for organizations with separate support teams handling different product lines, customer segments, or support tiers, allowing administrators to streamline ticket distribution and ensure tickets reach the appropriate team for faster resolution.
No changelog available for this version.
A collection of productivity features for SupportCandy that helps support agents and users perform tasks more efficiently.
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PDF export add-on for SupportCandy that generates and downloads printable versions of individual support tickets.