Add-on for SupportCandy that provides performance tracking, statistical analysis, and report generation for support ticket operations.
Calculates ticket due dates based on customer service level agreements with support for priority, status, and channel-based overrides.
Rules-based ticket automation for Awesome Support with Zapier integration to automate support workflows and connect external services.
Knowledge base plugin with built-in analytics to track user engagement, search behavior, and article performance for WordPress sites.
WordPress support ticket plugin for managing customer inquiries and support requests directly within WordPress.
Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
Requires users to search FAQs and documentation before submitting support tickets to reduce unnecessary ticket volume.
AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
Automatically sends customer satisfaction surveys when support tickets are closed to measure service quality and gather feedback.
Creates a searchable public archive of support tickets to reduce incoming requests and provide customer self-service support.
Enables guest users to submit support tickets without an account, with automatic account and ticket creation.
Create unlimited custom ticket statuses and labels with color coding for the Awesome Support plugin.
Integrates third-party FAQ systems using WordPress Custom Post Types into Awesome Support's front-end and admin areas.
Add-on for SupportCandy that enables creation and management of usergroups for organized ticket assignment and support workflow management.
Automation extension for SupportCandy that enables creation and management of automated support workflows and processes.
Integrates WooCommerce stores with Awesome Support ticket system for unified customer support management.
Add-on for SupportCandy that enables secure storage and restricted access to sensitive credentials within support tickets.
Integrates popular LMS plugins with SupportCandy to connect learning management and support ticket systems.
Automatically assigns support agents to incoming tickets based on conditional rules within SupportCandy.
Integrates Easy Digital Downloads with SupportCandy to enable product selection in tickets and display customer order history to support agents.
Enables support agents to communicate privately within tickets and attach notes when transferring tickets to colleagues.
Dashboard widgets that display support ticket metrics and data snapshots directly in the WordPress admin area.
Sends real-time support ticket notifications to Slack channels and mobile devices via Pushbullet integration.
Integrates Awesome Support with Envato to automatically verify and validate customer licenses for support access.