A collection of productivity features for SupportCandy that helps support agents and users perform tasks more efficiently.
SupportCandy extension for creating agent groups and assigning support tickets to specific teams.
Email Piping extension for SupportCandy enables customers to create and reply to support tickets directly from their email inbox.
Integrates popular LMS plugins with SupportCandy to connect learning management and support ticket systems.
Integrates Easy Digital Downloads with SupportCandy to enable product selection in tickets and display customer order history to support agents.
Integrates SupportCandy with MailChimp and GetResponse to automatically subscribe users and apply tags for email marketing.
PDF export add-on for SupportCandy that generates and downloads printable versions of individual support tickets.
Collects customer satisfaction ratings and feedback for individual support tickets within SupportCandy.
Defines and enforces service level agreements with conditional agent assignment and automated ticket prioritization for SupportCandy.
Enables SupportCandy agents to track and record time spent on individual support tickets for productivity monitoring.
Add-on for SupportCandy that enables creation and management of usergroups for organized ticket assignment and support workflow management.
Webhook extension for SupportCandy that sends real-time notifications to external systems when support tickets are created, closed, or assigned.
WooCommerce support ticket system allowing customers to create tickets from their dashboard while agents access order context.
Automation extension for SupportCandy that enables creation and management of automated support workflows and processes.
A self-hosted WordPress helpdesk plugin that provides ticket management, customer support portals, and team collaboration tools.
A WordPress customer service solution providing ticket management and team collaboration tools for handling client support inquiries.
WordPress ticketing system for managing customer support requests, tracking issues, and organizing team collaboration within WordPress.
WordPress help desk and live chat plugin combining ticketing, live support, and knowledge base functionality for customer service management.
Integrates Gravity Forms with SupportCandy to create and map multiple customizable support ticket forms.
Documentation add-on for Awesome Support that enables creation of end-user documentation and provides agents direct access within ticket replies.
Collect support tickets from external websites and multi-site networks into a centralized database using JavaScript widgets.
Integrates knowledge base functionality with SupportCandy support plugin for WordPress to provide documentation access within support tickets.
Integrates SupportCandy with Slack to enable instant notifications and direct ticket responses from Slack threads.
Automatically closes inactive support tickets after a specified duration to streamline ticket management.