PDF export add-on for SupportCandy that generates and downloads printable versions of individual support tickets.
Defines and enforces service level agreements with conditional agent assignment and automated ticket prioritization for SupportCandy.
Integrates Gravity Forms with SupportCandy to create and map multiple customizable support ticket forms.
SupportCandy extension for creating agent groups and assigning support tickets to specific teams.
A collection of productivity features for SupportCandy that helps support agents and users perform tasks more efficiently.
A self-hosted WordPress helpdesk plugin that provides ticket management, customer support portals, and team collaboration tools.
Documentation add-on for Awesome Support that enables creation of end-user documentation and provides agents direct access within ticket replies.
Collect support tickets from external websites and multi-site networks into a centralized database using JavaScript widgets.
Integrates knowledge base functionality with SupportCandy support plugin for WordPress to provide documentation access within support tickets.
Automation extension for SupportCandy that enables creation and management of automated support workflows and processes.
Integrates SupportCandy with Slack to enable instant notifications and direct ticket responses from Slack threads.
Webhook extension for SupportCandy that sends real-time notifications to external systems when support tickets are created, closed, or assigned.
Integrates SupportCandy with MailChimp and GetResponse to automatically subscribe users and apply tags for email marketing.
Integrates popular LMS plugins with SupportCandy to connect learning management and support ticket systems.
Automatically closes inactive support tickets after a specified duration to streamline ticket management.
Exports SupportCandy support tickets to CSV format for data management and external analysis.
Add-on for SupportCandy that enables support agents to save and quickly insert frequently used responses into support tickets.
WooCommerce support ticket system allowing customers to create tickets from their dashboard while agents access order context.
Add-on for SupportCandy that enables creation and management of usergroups for organized ticket assignment and support workflow management.
Enables SupportCandy agents to track and record time spent on individual support tickets for productivity monitoring.
Addon for SupportCandy that enables automated scheduling of ticket creation and management tasks at specified times.
Collects customer satisfaction ratings and feedback for individual support tickets within SupportCandy.
Add-on for SupportCandy that provides performance tracking, statistical analysis, and report generation for support ticket operations.
Add-on for SupportCandy that enables secure storage and restricted access to sensitive credentials within support tickets.