SupportCandy - Usergroups

The Usergroups add-on for SupportCandy enables support teams to create and manage usergroups for organizing ticket management workflows. This extension allows you to group users and assign them to specific support functions, streamlining how tickets are distributed and handled across your support team.

Key Features

• Usergroup Creation - Create multiple usergroups to organize support staff based on departments, expertise, or other criteria
• Group Management - Manage usergroup settings and configurations from a centralized interface
• Ticket Assignment - Assign tickets to specific usergroups for streamlined distribution and handling
• Workflow Organization - Structure support workflows by grouping team members for better ticket management
• Team Coordination - Enable better coordination between support team members within assigned groups
• Flexible Grouping - Create usergroups based on various criteria such as department, skill level, or support category

Best For

This add-on is designed for support teams that need to organize staff into functional groups for ticket management. It works well for organizations with multiple support departments or teams that require structured ticket routing and assignment based on team membership. Support managers and administrators benefit from the ability to organize their team structure and streamline ticket distribution processes.