Add-on for SupportCandy that enables creation and management of usergroups for organized ticket assignment and support workflow management.
Subscribe to connect and install
Add-on for SupportCandy that enables creation and management of usergroups for organized ticket assignment and support workflow management.
The Usergroups add-on for SupportCandy enables support teams to create and manage usergroups for organizing ticket management workflows. This extension allows you to group users and assign them to specific support functions, streamlining how tickets are distributed and handled across your support team.
This add-on is designed for support teams that need to organize staff into functional groups for ticket management. It works well for organizations with multiple support departments or teams that require structured ticket routing and assignment based on team membership. Support managers and administrators benefit from the ability to organize their team structure and streamline ticket distribution processes.
Zeebrar handles remote install and version management across your sites. For the full product page and a direct SupportCandy - Usergroups download, head to GPL Coffee.
SupportCandy
Get access to SupportCandy - Usergroups and 5,000+ more plugins with a subscription.
Subscribe to connect and install
This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
A collection of productivity features for SupportCandy that helps support agents and users perform tasks more efficiently.
SupportCandy extension for creating agent groups and assigning support tickets to specific teams.
Email Piping extension for SupportCandy enables customers to create and reply to support tickets directly from their email inbox.
Integrates popular LMS plugins with SupportCandy to connect learning management and support ticket systems.
Integrates Easy Digital Downloads with SupportCandy to enable product selection in tickets and display customer order history to support agents.
Integrates SupportCandy with MailChimp and GetResponse to automatically subscribe users and apply tags for email marketing.