Collect support tickets from external websites and multi-site networks into a centralized database using JavaScript widgets.
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Remote Tickets is an add-on that enables ticket collection from external websites and multi-site networks while maintaining a centralized ticket database. The add-on allows creation of unlimited JavaScript widgets that can be installed on any website, including non-WordPress sites.
This add-on is designed for organizations that need to collect support tickets from multiple external websites or manage support across a WordPress multi-site network. It is ideal for companies with distributed web properties, agencies managing multiple client sites, or enterprises requiring centralized support ticket management across diverse web platforms.
Awesome Support
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
Calculates ticket due dates based on customer service level agreements with support for priority, status, and channel-based overrides.
Rules-based ticket automation for Awesome Support with Zapier integration to automate support workflows and connect external services.
Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
Requires users to search FAQs and documentation before submitting support tickets to reduce unnecessary ticket volume.
AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
Automatically sends customer satisfaction surveys when support tickets are closed to measure service quality and gather feedback.