AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
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This add-on integrates artificial intelligence and machine learning capabilities into support operations. It enables automatic response generation and can be deployed through Facebook Messenger integration or as a chatbot on your website, leveraging modern AI and ML platforms to enhance help-desk functionality.
This add-on is designed for support teams and help-desk operations that want to implement AI-driven automation to handle customer inquiries more efficiently. It works well for organizations managing high volumes of repetitive support questions across multiple channels, particularly those already using Awesome Support who want to reduce response times and improve operational efficiency through intelligent automation.
Awesome Support
Get access to Awesome Support - Smart Replies With Integrated Artificial Intelligence and 4,000+ more plugins with a subscription.
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
Calculates ticket due dates based on customer service level agreements with support for priority, status, and channel-based overrides.
Rules-based ticket automation for Awesome Support with Zapier integration to automate support workflows and connect external services.
Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
Requires users to search FAQs and documentation before submitting support tickets to reduce unnecessary ticket volume.
Automatically sends customer satisfaction surveys when support tickets are closed to measure service quality and gather feedback.
Creates a searchable public archive of support tickets to reduce incoming requests and provide customer self-service support.