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Calculates ticket due dates based on customer service level agreements with support for priority, status, and channel-based overrides.
Rules-based ticket automation for Awesome Support with Zapier integration to automate support workflows and connect external services.
Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
Requires users to search FAQs and documentation before submitting support tickets to reduce unnecessary ticket volume.
Automatically sends customer satisfaction surveys when support tickets are closed to measure service quality and gather feedback.
Creates a searchable public archive of support tickets to reduce incoming requests and provide customer self-service support.