Awesome Support - Report Widgets

This add-on provides dashboard widgets that display key support operation metrics within the WordPress administration area. It enables support teams to view data snapshots of their ticket system immediately upon logging in, without needing to navigate to separate reporting pages.

Key Features

• Open and Closed Tickets Widget - Displays counts of open and closed tickets at a glance
• Open Tickets by Status - Shows breakdown of open tickets organized by their current status
• Most Recent Tickets Widget - Lists the most recently created or updated tickets
• Open Tickets by Agent - Displays open tickets organized by assigned support agent with ticket age information
• Open Tickets by Product - Shows open tickets grouped by product with ticket age data
• Closed Tickets by Age - Provides metrics on closed tickets organized by how long ago they were closed
• Closed Tickets by Agent - Displays closed tickets organized by agent with ticket age information
• Closed Tickets by Product - Shows closed tickets grouped by product with ticket age data
• Dashboard Integration - All widgets appear directly on the WordPress admin dashboard for quick access

Best For

This add-on is designed for support teams and administrators who need quick visibility into their support operations. It helps managers monitor ticket volume, track agent performance, identify bottlenecks by product, and understand ticket aging patterns without accessing detailed reports. Organizations of any size managing customer support through Awesome Support can benefit from having key metrics immediately visible upon login.