Dashboard widgets that display support ticket metrics and data snapshots directly in the WordPress admin area.
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This add-on provides dashboard widgets that display key support operation metrics within the WordPress administration area. It enables support teams to view data snapshots of their ticket system immediately upon logging in, without needing to navigate to separate reporting pages.
This add-on is designed for support teams and administrators who need quick visibility into their support operations. It helps managers monitor ticket volume, track agent performance, identify bottlenecks by product, and understand ticket aging patterns without accessing detailed reports. Organizations of any size managing customer support through Awesome Support can benefit from having key metrics immediately visible upon login.
Calculates ticket due dates based on customer service level agreements with support for priority, status, and channel-based overrides.
Rules-based ticket automation for Awesome Support with Zapier integration to automate support workflows and connect external services.
Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
Requires users to search FAQs and documentation before submitting support tickets to reduce unnecessary ticket volume.
AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
Automatically sends customer satisfaction surveys when support tickets are closed to measure service quality and gather feedback.