Automatically closes abandoned support tickets and sends warning emails based on ticket age and status rules.
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Automatically closes abandoned support tickets and sends warning emails based on ticket age and status rules.
This addon for Awesome Support provides automated management of abandoned support tickets. It enables automatic warning emails and ticket closure based on configurable rules tied to ticket age and status, reducing the need for manual ticket management.
This addon is ideal for support teams that manage high volumes of tickets and need to keep their ticket queue organized. It works well for organizations that want to automatically handle abandoned tickets without manual intervention, ensuring that inactive support requests are properly closed while still notifying users before closure occurs.
Zeebrar handles remote install and version management across your sites. For the full product page and a direct Awesome Support - Auto Close download, head to GPL Coffee.
Awesome Support
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
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