Awesome Support - Auto Close

This addon for Awesome Support provides automated management of abandoned support tickets. It enables automatic warning emails and ticket closure based on configurable rules tied to ticket age and status, reducing the need for manual ticket management.

Key Features

• Automatic Warning Emails - Sends notification emails to users before tickets are closed, giving them an opportunity to respond
• Automatic Ticket Closure - Closes tickets automatically based on predefined conditions and rules
• Age-Based Rules - Creates closure rules centered around how long a ticket has been inactive
• Status-Based Rules - Applies different closure rules based on the current status of tickets
• Abandoned Ticket Management - Specifically targets tickets that users have stopped responding to
• Configurable Automation - Allows customization of when and how tickets are automatically closed
• Reduces Manual Work - Eliminates the need to manually review and close inactive tickets

Best For

This addon is ideal for support teams that manage high volumes of tickets and need to keep their ticket queue organized. It works well for organizations that want to automatically handle abandoned tickets without manual intervention, ensuring that inactive support requests are properly closed while still notifying users before closure occurs.