Automatically routes support tickets to appropriate agents or departments using configurable algorithms based on skills and expertise.
Subscribe to connect and install
Automatically routes support tickets to appropriate agents or departments using configurable algorithms based on skills and expertise.
Awesome Support
Get access to Awesome Support - Smart Agent Assignment and 5,000+ more plugins with a subscription.
Subscribe to connect and install
This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
Documentation add-on for Awesome Support that enables creation of end-user documentation and provides agents direct access within ticket replies.
Collect support tickets from external websites and multi-site networks into a centralized database using JavaScript widgets.
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Add-on that enables support staff to save and reuse pre-written responses to reduce ticket response time.