SupportCandy - Automatic Close Tickets

The Automatic Close Tickets add-on for SupportCandy enables automatic closure of inactive support tickets after a specified duration. This add-on helps maintain ticket management efficiency by removing stale tickets from active queues without manual intervention.

Key Features

• Automatic Ticket Closure - Closes inactive tickets automatically based on a configurable time period
• Customizable Duration Settings - Allows administrators to define how long a ticket must remain inactive before automatic closure is triggered
• Inactive Ticket Detection - Monitors ticket activity status to identify tickets that meet closure criteria
• Streamlined Ticket Management - Reduces manual ticket cleanup tasks by automating the closure process
• Integration with SupportCandy - Works seamlessly within the SupportCandy support ticket system

Best For

This add-on is ideal for support teams that manage high volumes of tickets and need to maintain organized ticket queues. It is particularly useful for organizations that want to automatically archive or close resolved tickets that have not received responses within a specified timeframe, reducing administrative overhead and keeping the support system focused on active issues.