Exports SupportCandy support tickets to CSV format for data management and external analysis.
Add-on for SupportCandy that enables support agents to save and quickly insert frequently used responses into support tickets.
Addon for SupportCandy that enables automated scheduling of ticket creation and management tasks at specified times.
Add-on for SupportCandy that provides performance tracking, statistical analysis, and report generation for support ticket operations.
Add-on for SupportCandy that enables secure storage and restricted access to sensitive credentials within support tickets.
Integrates popular FAQ plugins with SupportCandy WordPress support plugin for combined FAQ and ticket management.
Automatically assigns support agents to incoming tickets based on conditional rules within SupportCandy.
Automatically closes abandoned support tickets and sends warning emails based on ticket age and status rules.
Automatically routes support tickets to appropriate agents or departments using configurable algorithms based on skills and expertise.
AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
Dashboard widgets that display support ticket metrics and data snapshots directly in the WordPress admin area.
Add-on that enables support staff to save and reuse pre-written responses to reduce ticket response time.
Collect custom user information during Awesome Support registration with configurable fields and moderated workflow integration.
Integrates Easy Digital Downloads with Awesome Support to link products, orders, license keys, and support tickets together.
Creates a searchable public archive of support tickets to reduce incoming requests and provide customer self-service support.
Integrates Gravity Forms with Awesome Support to create custom ticket submission and reply forms with flexible data collection.
Advanced reporting and statistical analysis add-on for Awesome Support that tracks agent performance and support metrics across multiple dimensions.
Time tracking and invoicing add-on for Awesome Support that records time spent on tickets by agents and replies for billing purposes.
Enables users to reply to support tickets directly via email without logging into the support portal.
Enables guest users to submit support tickets without an account, with automatic account and ticket creation.
Enables support agents to communicate privately within tickets and attach notes when transferring tickets to colleagues.
Sends real-time support ticket notifications to Slack channels and mobile devices via Pushbullet integration.
Integrates third-party FAQ systems using WordPress Custom Post Types into Awesome Support's front-end and admin areas.
Imports support tickets from Zendesk, Help Scout, Ticksy, and Freshdesk into Awesome Support.