Integrates Filestack cloud file upload service into Awesome Support for handling ticket attachments.
WooCommerce support ticket system allowing customers to create tickets from their dashboard while agents access order context.
Addon for SupportCandy that enables automated scheduling of ticket creation and management tasks at specified times.
Exports SupportCandy support tickets to CSV format for data management and external analysis.
Enables SupportCandy agents to track and record time spent on individual support tickets for productivity monitoring.
A collection of productivity features for SupportCandy that helps support agents and users perform tasks more efficiently.
Email Piping extension for SupportCandy enables customers to create and reply to support tickets directly from their email inbox.
Automatically routes support tickets to appropriate agents or departments using configurable algorithms based on skills and expertise.
Documentation add-on for Awesome Support that enables creation of end-user documentation and provides agents direct access within ticket replies.
MailChimp addon for Awesome Support that prompts new users to subscribe to newsletters and automatically adds them to mailing lists.
Add-on that enables support staff to save and reuse pre-written responses to reduce ticket response time.
Advanced reporting and statistical analysis add-on for Awesome Support that tracks agent performance and support metrics across multiple dimensions.
Automatically closes abandoned support tickets and sends warning emails based on ticket age and status rules.
Time tracking and invoicing add-on for Awesome Support that records time spent on tickets by agents and replies for billing purposes.
A self-hosted WordPress helpdesk plugin that provides ticket management, customer support portals, and team collaboration tools.
Enables multiple users from the same company to open, view, and manage shared support tickets through company profiles.
FAQ addon for Awesome Support that reduces repetitive tickets by providing searchable frequently asked questions for customer self-service.
Imports support tickets from Zendesk, Help Scout, Ticksy, and Freshdesk into Awesome Support.
Collects customer satisfaction ratings and feedback for individual support tickets within SupportCandy.
Defines and enforces service level agreements with conditional agent assignment and automated ticket prioritization for SupportCandy.
Webhook extension for SupportCandy that sends real-time notifications to external systems when support tickets are created, closed, or assigned.
Integrates Gravity Forms with SupportCandy to create and map multiple customizable support ticket forms.
Add-on for SupportCandy that enables support agents to save and quickly insert frequently used responses into support tickets.
Collect support tickets from external websites and multi-site networks into a centralized database using JavaScript widgets.