Awesome Support - Guest Tickets

This add-on allows users to enter a ticket without having an account on the system.  This can help to create less friction in the support process and is suitable for a large variety of customer support organizations.

The extension accepts the ticket data and automatically:

• Creates an account
• Creates the ticket
• Logs the user out and redirects to a thank-you page

Users with email addresses that are already registered are prompted to login before creating a ticket.

Uses The Standard Ticket Login Screen

The standard ticket login screen is modified as shown in the image below – notice the Guest Log In section.  Both standard users and guest users receive a similar customer experience and workflow.

Simple Configuration

The add-on is very simple to configure and requires only that you create and set a thank you page to help personalize the user experience.