Awesome Support - Guest Tickets

This add-on enables users to submit support tickets without requiring an account on the system. It streamlines the ticket creation process by automatically handling account setup and ticket submission, reducing friction in the customer support workflow.

Key Features

• Guest Ticket Submission - Allows users to create and submit support tickets without pre-existing account credentials
• Automatic Account Creation - Generates user accounts automatically when processing guest ticket submissions
• Automatic Ticket Creation - Creates support tickets directly from guest submissions without manual intervention
• User Session Management - Automatically logs users out after ticket submission to maintain session security
• Redirect to Thank You Page - Directs users to a confirmation page after successful ticket submission
• Duplicate Account Detection - Identifies when submitted email addresses are already registered in the system
• Login Prompt for Existing Users - Prompts users with registered email addresses to log in before creating a ticket
• Reduced Support Friction - Eliminates account creation barriers that may prevent customers from submitting support requests

Best For

This add-on is suitable for customer support organizations of various sizes that want to lower barriers to ticket submission. It works well for businesses that receive support inquiries from both registered and unregistered users, and need to streamline the process of capturing support requests from first-time visitors or customers without existing accounts.