Automatically assigns support agents to incoming tickets based on conditional rules within SupportCandy.
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Automatically assigns support agents to incoming tickets based on conditional rules within SupportCandy.
Assign Agent Rules is an extension for SupportCandy that enables automatic assignment of support agents to incoming tickets based on conditional rules. This addon streamlines ticket distribution workflows by allowing administrators to define criteria for agent assignment, ensuring tickets are routed to appropriate team members without manual intervention.
This addon is ideal for support teams using SupportCandy who want to automate ticket assignment and improve response times. It benefits organizations with multiple support agents that need to distribute incoming tickets based on specific criteria such as ticket type, category, priority, or agent expertise. Teams looking to reduce manual assignment overhead and ensure consistent ticket routing will find this extension particularly useful.
Zeebrar handles remote install and version management across your sites. For the full product page and a direct SupportCandy - Assign Agent Rules download, head to GPL Coffee.
SupportCandy
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
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