Extends Awesome Support ticket forms with custom fields to collect additional information from users during ticket submission.
FAQ addon for Awesome Support that reduces repetitive tickets by providing searchable frequently asked questions for customer self-service.
Requires users to search FAQs and documentation before submitting support tickets to reduce unnecessary ticket volume.
Attach task and todo checklists to support tickets with automatic or manual assignment and closure prevention.
Knowledge base plugin with built-in analytics to track user engagement, search behavior, and article performance for WordPress sites.
Front-end interface for support agents to manage tickets without WordPress admin access, ideal for external contractors and vendors.
Add-on providing 50+ features to enhance Awesome Support ticket management, agent productivity, and help desk efficiency.
Create unlimited custom ticket statuses and labels with color coding for the Awesome Support plugin.
Calculates ticket due dates based on customer service level agreements with support for priority, status, and channel-based overrides.
Rules-based ticket automation for Awesome Support with Zapier integration to automate support workflows and connect external services.
WordPress support ticket plugin for managing customer inquiries and support requests directly within WordPress.
Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
Automatically sends customer satisfaction surveys when support tickets are closed to measure service quality and gather feedback.
Integrates WooCommerce stores with Awesome Support ticket system for unified customer support management.
Integrates Awesome Support with Envato to automatically verify and validate customer licenses for support access.
Integrates Filestack cloud file upload service into Awesome Support for handling ticket attachments.
MailChimp addon for Awesome Support that prompts new users to subscribe to newsletters and automatically adds them to mailing lists.
Encrypts and securely stores sensitive customer information in support tickets with configurable multi-layer encryption.
WordPress ticketing system for managing customer support requests, tracking issues, and organizing team collaboration within WordPress.