Automatically sends customer satisfaction surveys when support tickets are closed to measure service quality and gather feedback.
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This addon for Awesome Support automatically sends a satisfaction survey to customers when their support ticket is closed. It enables support teams to gather feedback on customer satisfaction with the assistance provided and measure service quality through automated survey delivery.
This addon is ideal for support teams and businesses using Awesome Support who want to systematically measure customer satisfaction with their support services. It helps organizations collect actionable feedback automatically after each support interaction, enabling them to identify service improvements and track customer satisfaction trends over time.
Awesome Support
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
Calculates ticket due dates based on customer service level agreements with support for priority, status, and channel-based overrides.
Rules-based ticket automation for Awesome Support with Zapier integration to automate support workflows and connect external services.
Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
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AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
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