Awesome Support - Private Credentials

This add-on enables secure collection and storage of sensitive customer information within support tickets. It addresses the common problem of customers inadvertently posting private data such as credit card numbers, passwords, and health information in support tickets by providing encrypted storage options for this sensitive information.

Key Features

• Encrypted Data Storage - Stores sensitive information in an encrypted format within the database rather than as plain text in ticket messages
• Configurable Encryption Layers - Supports up to two additional layers of encryption beyond the standard database encryption for enhanced security
• Sensitive Information Collection - Provides a dedicated mechanism for customers to submit private credentials and sensitive data safely
• Database Integration - Integrates with the Awesome Support ticket system to manage encrypted credentials alongside standard ticket information
• Security Compliance - Helps organizations maintain compliance with data protection requirements by securing customer information
• User-Friendly Submission - Allows customers to provide sensitive information through a secure interface without exposing it in regular ticket text

Best For

This add-on is designed for support teams and organizations that handle sensitive customer information including financial data, authentication credentials, and personal health information. It is particularly valuable for companies operating help desks that need to maintain security standards and protect customer data privacy while still collecting necessary information to resolve support issues.