Awesome Support - Custom Fields

The Custom Fields add-on for Awesome Support enables users to extend the default support ticket form by adding custom fields to collect additional information from end users. By default, the ticket form contains only the minimum required fields, but this add-on provides an interface to add new fields tailored to specific support needs.

Key Features

• Custom Field Creation - Add new fields to the support ticket form beyond the default fields
• User-Friendly Interface - Simple interface for managing and configuring custom fields
• Extended Data Collection - Gather additional information from end users during ticket submission
• Form Customization - Modify the ticket form structure to match specific support requirements
• Integration with Awesome Support - Works seamlessly with the core Awesome Support plugin

Best For

This add-on is ideal for support teams that need to collect more detailed information from users when they submit support tickets. It works well for organizations that require custom data fields beyond standard ticket information, such as account numbers, product versions, or other specific details relevant to their support process.