Awesome Support - Company Profiles (Shared Tickets)

This add-on extends Awesome Support to enable multiple users from the same company or organization to open, view, and manage tickets collectively. It allows support teams to organize tickets by company profile rather than individual users, making it suitable for businesses that provide services to organizations with multiple stakeholders.

Key Features

• Company Profile Creation - Create and manage company profiles within the support system
• Multiple User Assignment - Add multiple users to a single company profile
• Shared Ticket Access - Users within the same company can view and manage tickets related to their organization
• Ticket Organization by Company - Organize support tickets by company rather than individual user accounts
• Collaborative Ticket Management - Enable team members from the same company to collaborate on ticket resolution
• Company-Based Filtering - Filter and view tickets associated with specific companies

Best For

This add-on is designed for support teams and service providers who work with organizations or entities where multiple employees need to access and manage the same support tickets. It is particularly useful for B2B support scenarios, managed service providers, and companies offering sales, support, or service to corporate clients where ticket collaboration across multiple team members is required.