Awesome Support - Tasks and Todos

This add-on extends Awesome Support by enabling the attachment of task and todo checklists to support tickets. It allows support teams to define, track, and manage completion of specific items that need to be addressed within each ticket, with options for both automatic and manual task assignment.

Key Features

• Automatic Task Attachment - Automatically attach predefined lists of items that need to be completed to any ticket
• Manual Task Assignment - Manually attach one or more todo or task items to individual tickets
• Ticket Closure Prevention - Prevent tickets from being closed until all assigned tasks are marked as complete
• Task Tracking - Track the completion status of tasks within tickets
• Checklist Management - Create and manage reusable checklists of tasks
• Flexible Task Creation - Add tasks and todos with customizable descriptions and requirements

Best For

This add-on is designed for support teams that need to ensure all required steps or items are completed before resolving a ticket. It works well for organizations with standardized processes, multi-step resolutions, or compliance requirements where ticket closure should only occur after specific tasks are finished. It helps prevent incomplete resolutions by making task completion a prerequisite for ticket closure.