Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
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Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
This add-on extends the Awesome Support help desk plugin by enhancing the core ticket types functionality. It enables administrators to pre-configure template content for different ticket types, including predefined subject lines and description text. This streamlines the ticket submission process for common request categories.
This add-on is designed for support teams that handle multiple categories of requests and want to standardize how information is collected. It works well for organizations that receive bug reports, return requests, and other specialized ticket types that benefit from consistent formatting and predefined information fields. The templates help ensure that users provide necessary details upfront, reducing back-and-forth communication.
Zeebrar handles remote install and version management across your sites. For the full product page and a direct Awesome Support - Ticket Types and Templates download, head to GPL Coffee.
Awesome Support
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
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