Awesome Support - Ticket Types and Templates

This add-on extends the Awesome Support help desk plugin by enhancing the core ticket types functionality. It enables administrators to pre-configure template content for different ticket types, including predefined subject lines and description text. This streamlines the ticket submission process for common request categories.

Key Features

• Ticket Type Templates - Create predefined templates for different ticket categories with preset subject lines and description text
• Bug Report Templates - Configure specialized templates for collecting bug reports with standardized fields
• Return Request Templates - Set up templates specifically for processing return requests with relevant information fields
• Custom Request Templates - Define templates for private or specialized request types with customized prompts
• Subject Line Presets - Automatically populate subject lines based on the selected ticket type
• Description Templates - Include predefined description text and formatting for each ticket type
• Ticket Type Selection - Allow users to choose from available ticket types when creating new tickets
• Integration with Core Plugin - Works as an extension to the existing Awesome Support ticket types functionality

Best For

This add-on is designed for support teams that handle multiple categories of requests and want to standardize how information is collected. It works well for organizations that receive bug reports, return requests, and other specialized ticket types that benefit from consistent formatting and predefined information fields. The templates help ensure that users provide necessary details upfront, reducing back-and-forth communication.