Awesome Support - Time Tracking and Invoicing

This add-on for Awesome Support enables time tracking and invoicing functionality for support tickets. It allows administrators to monitor time spent on individual tickets by agents and replies, and generate detailed reports for billing purposes. The add-on supports both automatic and manual time recording methods.

Key Features

• Per-Ticket Time Tracking - Records time spent on each support ticket
• Agent-Level Tracking - Monitors time spent by individual support agents
• Reply-Level Tracking - Tracks time associated with each individual reply within a ticket
• Automatic Time Recording - Automatically logs time spent on tickets
• Manual Time Recording - Allows manual entry of time spent on tickets
• Detailed Reporting - Provides comprehensive reports showing time allocation across tickets
• Admin Dashboard Reports - Displays time and billing information in administrator interface
• Invoicing Integration - Supports billing and invoice generation based on tracked time

Best For

This add-on is designed for support teams and service providers who bill customers based on time spent resolving support tickets. It is suitable for organizations that need to track billable hours, generate accurate invoices, and maintain detailed records of time allocation across support activities. The tool helps administrators monitor team productivity and ensure accurate billing for time-based services.