Enables support agents to communicate privately within tickets and attach notes when transferring tickets to colleagues.
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Enables support agents to communicate privately within tickets and attach notes when transferring tickets to colleagues.
This addon enables support agents to communicate with each other through private notes that remain hidden from customers. Agents can attach private notes when transferring tickets to colleagues, facilitating internal discussion and coordination without affecting the customer-facing ticket history.
This addon is ideal for support teams that need to coordinate internally on complex tickets or hand off work between agents. It solves the problem of sharing context and notes between team members while maintaining a clean, professional customer-facing ticket history. Organizations with multiple support agents benefit from the ability to add context when reassigning tickets to ensure continuity of service.
Zeebrar handles remote install and version management across your sites. For the full product page and a direct Private Notes for Awesome Support download, head to GPL Coffee.
Awesome Support
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
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