Enables support agents to communicate privately within tickets and attach notes when transferring tickets to colleagues.
Subscribe to connect and install
Enables support agents to communicate privately within tickets and attach notes when transferring tickets to colleagues.
Awesome Support
Get access to Private Notes for Awesome Support and 5,000+ more plugins with a subscription.
Subscribe to connect and install
This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
Documentation add-on for Awesome Support that enables creation of end-user documentation and provides agents direct access within ticket replies.
Collect support tickets from external websites and multi-site networks into a centralized database using JavaScript widgets.
Automatically closes abandoned support tickets and sends warning emails based on ticket age and status rules.
Automatically routes support tickets to appropriate agents or departments using configurable algorithms based on skills and expertise.
AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
Dashboard widgets that display support ticket metrics and data snapshots directly in the WordPress admin area.