Imports support tickets from Zendesk, Help Scout, Ticksy, and Freshdesk into Awesome Support.
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This add-on enables the import of support tickets from external help desk platforms into Awesome Support. It provides a migration pathway for users transitioning from established ticketing systems to the Awesome Support platform.
This add-on is designed for organizations switching their support infrastructure to Awesome Support from other ticketing platforms. It eliminates the need for manual ticket re-entry and preserves historical support data during the transition process. Ideal for teams using Zendesk, Help Scout, Ticksy, or Freshdesk who want to consolidate their support operations within Awesome Support.
Calculates ticket due dates based on customer service level agreements with support for priority, status, and channel-based overrides.
Rules-based ticket automation for Awesome Support with Zapier integration to automate support workflows and connect external services.
Extends Awesome Support with customizable ticket type templates that include predefined subject lines and description text for standardized ticket submissions.
Requires users to search FAQs and documentation before submitting support tickets to reduce unnecessary ticket volume.
AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
Automatically sends customer satisfaction surveys when support tickets are closed to measure service quality and gather feedback.