Awesome Support - Advanced Reports And Statistics

This add-on provides advanced reporting and statistical analysis capabilities for Awesome Support, designed for support operations with multiple agents. It enables tracking of performance metrics and other key indicators through a comprehensive reporting system that combines multiple report types with filtering and dimensional analysis options.

Key Features

• Six Core Reports - Includes six primary report types for analyzing support operations and performance data
• Multi-Dimensional Analysis - Supports a second dimension on reports to enable cross-tabulation and comparative analysis
• Comprehensive Filtering - Provides filters across all report elements to narrow down and focus data analysis
• Multiple Report Options - Combines core reports with dimensions and filters to generate hundreds of distinct report variations
• Agent Performance Tracking - Enables monitoring of individual agent metrics and performance indicators
• Support Metrics Analysis - Tracks various support operation metrics for data-driven decision making
• Customizable Report Views - Allows configuration of reports based on specific business needs and analysis requirements
• Early Release Status - Offered as an early release version with ongoing development and refinement

Best For

This add-on is designed for support teams and organizations that operate with multiple support agents and need to monitor performance, track metrics, and analyze support operations data. It serves businesses requiring detailed insights into support team productivity, response times, and other key performance indicators to optimize their support operations and make informed management decisions.