SupportCandy - Private Credentials

Private Credentials is an add-on for SupportCandy that enables support teams to store and manage sensitive information within support tickets while maintaining privacy and confidentiality. This extension allows designated information to be marked as private, restricting visibility to authorized personnel only.

Key Features

• Private Information Storage - Store sensitive credentials and confidential data within support tickets with restricted access controls
• Access Restrictions - Limit visibility of private credentials to authorized staff members only, preventing unauthorized access
• Ticket Integration - Seamlessly integrate private credential management directly into the SupportCandy ticket system
• Confidentiality Protection - Ensure sensitive information such as passwords, API keys, and authentication tokens remain secure and hidden from unauthorized viewers
• Staff-Only Visibility - Control which team members can view private credentials based on user roles and permissions
• Secure Data Handling - Manage sensitive customer information safely within the support workflow without exposing it to unnecessary parties

Best For

This add-on is ideal for support teams that regularly handle sensitive customer information including passwords, API credentials, authentication tokens, and other confidential data. It serves organizations that need to maintain strict privacy standards while managing support tickets, ensuring that sensitive information is only accessible to authorized support staff members who require it to resolve customer issues.