SupportCandy - Timer

This add-on for SupportCandy enables support agents to track and record the time spent on individual support tickets. It provides a timing mechanism integrated into the ticket management system to help monitor agent productivity and ticket resolution duration.

Key Features

• Ticket Time Tracking - Agents can start and stop a timer for individual tickets to record time spent on each support request
• Time Logging - Maintains a record of time spent on tickets for reporting and analysis purposes
• Agent Productivity Monitoring - Provides data on how long agents spend on each ticket to identify efficiency patterns
• Ticket Management Integration - Timer functionality is built directly into the SupportCandy ticket interface for easy access
• Time Duration Recording - Automatically captures and stores the duration of time spent on each ticket

Best For

This add-on is designed for support teams using SupportCandy who need to track how much time is being spent on individual support tickets. It helps organizations measure agent productivity, identify tickets that require excessive time investment, and gather metrics for performance analysis and resource planning.