SupportCandy - Reports v3.2.0

Skip to content Reports Measure and improve efficiency of your support using our advanced reporting. Buy Now Documentation Changelog Statistics and reports are an integral part of any business. It gives you a quick overview of your customer support on a timeline. You can measure and improve the efficiency of your support using our advanced reporting. Available reports Below is a list of reports that are available in SupportCandy:Ticket Statistics: See the number of tickets created and closed over the timeline.Response Delay: See the number of hours taken to respond by your agents. Two response delays are available: First Response Delay and Average response delay.Ticket Closing Delay: See the days your team is taking to close the tickets.Communication Gap: See the average number of threads exchanged to close a ticket.Ratings: Reports for satisfaction survey ratings.Custom Fields: Different reports are available for applicable custom fields. For example, Category, Priority, Dropdown, etc. Report duration You can choose the duration in all the reports—for example, Today, Yesterday, Last 30 days, This Quarter, etc. You can also set custom start and end dates for the duration. Report filters For applicable reports, you can set the filter conditions just like the ticket filters on the ticket list. For example, you may wish to view ticket statistics of the category “Pre-sale Questions”.You can also save the filters with a custom name so that you can reuse them in the future with just one click. Screenshots 3.1.5 Current Version 5.6 Minimum WordPress Version 7.4 Minimum PHP Version Simple, straight forward pricing. Explore the pricing options for SupportCandy plugin, offering competitive rates for exceptional customer support. Take advantage of our SupportCandy pricing plans and enjoy a 14-day money back guarantee for a risk-free experience Refund Policy Yearly Lifetime Personal $79 $ 59 25 Billed yearly, until cancelled 1 Site License 1 Year Plugin Updates 1 Year Priority Support All Extensions Included All Integrations Included Buy Now Professional $149 $ 111 75 Billed yearly, until cancelled 5 Site License 1 Year Plugin Updates 1 Year Priority Support All Extensions Included All Integrations Included Buy Now Popular Agency $299 $ 224 25 Billed yearly, until cancelled 20 Site License 1 Year Plugin Updates 1 Year Priority Support All Extensions Included All Integrations Included Buy Now Personal $249 $ 186 75 1 Site License Lifetime Plugin Updates Lifetime Priority Support All Extensions Included All Integrations Included Buy Now Professional $499 $ 374 25 5 Site License Lifetime Plugin Updates Lifetime Priority Support All Extensions Included All Integrations Included Buy Now Popular Agency $999 $ 749 25 20 Site License Lifetime Plugin Updates Lifetime Priority Support All Extensions Included All Integrations Included Buy Now