Defines and enforces service level agreements with conditional agent assignment and automated ticket prioritization for SupportCandy.
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This Service Level Agreement (SLA) extension for SupportCandy enables support teams to define and enforce service level agreements for ticket handling. It streamlines ticket assignments and prioritization by allowing conditional agent assignment based on predefined SLA rules and criteria.
This extension is designed for support teams that need to maintain consistent service standards and manage customer expectations through formal service level agreements. It works well for organizations handling multiple ticket types or customer tiers that require different response and resolution timeframes. Support managers can use this to ensure accountability, track performance against SLA targets, and automate ticket distribution based on predefined business rules.
No changelog available for this version.
SupportCandy
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This plugin is distributed under GPL license. Zeebrar is not affiliated with or endorsed by the original developer.
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