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Documentation add-on for Awesome Support that enables creation of end-user documentation and provides agents direct access within ticket replies.
Collect support tickets from external websites and multi-site networks into a centralized database using JavaScript widgets.
Automatically closes abandoned support tickets and sends warning emails based on ticket age and status rules.
Automatically routes support tickets to appropriate agents or departments using configurable algorithms based on skills and expertise.
AI-powered add-on that generates automatic support responses and deploys chatbots via Facebook Messenger or your website.
Dashboard widgets that display support ticket metrics and data snapshots directly in the WordPress admin area.