Everything about your subscription lives on the Subscription page of your account: the current plan, your credit balance, the next billing date and the buttons to switch, cancel or reactivate.
Viewing your subscription
- Log in to your Zeebrar account
- Open Account > Subscription
- The page shows your plan, credits, next billing date and the plan cards for switching
Available plans
| Plan | Monthly credits | Connected sites | Priority support |
|---|---|---|---|
| Personal | 75 | 5 | No |
| Pro | 200 | 15 | Yes |
| Agency | 600 | Unlimited | Yes, 12-hour target |
All plans include the full catalog, remote install and updates, free rollback, virus scanning and site monitoring. The Lifetime deal is a separate one-time purchase with 25 sites and its own credit allocation.
Switching plans
Subscriptions are billed through PayPal, and each plan is its own PayPal subscription. To change plans:
- On the Subscription page, click Cancel Subscription on your current plan
- Click Switch on the plan you want; checkout opens with that plan selected
- Approve the new subscription in PayPal
Cancel the current plan first: subscribing to a second plan does not cancel the first one, and PayPal would bill both. There is no proration; the old plan stays active until the end of its paid period. Your credit balance carries over to the new plan, subject to the new plan's ceiling of six times its monthly allocation.
Canceling
- Open Account > Subscription
- Click Cancel Subscription
- Pick a reason (optional, it helps us) and confirm
After canceling:
- The subscription stays active until the end of the period you already paid for
- Plugins you installed keep working on your sites
- Updates and new installs stop when the period ends
- Your credit balance is frozen, not deleted
- Connected sites stay listed so you can pick up where you left off
Reactivating
Open the Subscription page and click Reactivate Subscription, or choose a plan card. Your frozen credits become available again, capped at six times the plan's monthly allocation.
Failed payments
PayPal retries a failed payment on its own schedule. After three failed attempts PayPal suspends the subscription and it shows as paused in your account. Update the payment method in your PayPal account, then email [email protected] so we can resume the subscription. See Payment Methods and Billing History.
Refund policy
- Subscription payments carry a 30-day usage-based refund: within 30 days of a payment you may request a refund of the amount paid minus $0.50 for every credit used in that period. After 30 days a cancellation takes effect at the end of the billing cycle with no refund
- The Lifetime Deal and credit packs are one-time purchases and are not refundable
- To request a refund, email [email protected] from your account email with the payment date
Before you cancel
If you are leaving because something is broken, write to [email protected] first. Most problems (a site showing offline, an install that failed, credits that look wrong) have a fix in Troubleshooting Connector Connection Issues or Common Plugin Installation Errors.